It’s our aim at Cyclisme to provide a returns service that is totally hassle-free for you. If you’re not completely satisfied with an item you may return it within 30 days, as long as the item isn’t fitted or used we’re happy to receive it back for a refund.
To return your item(s):
- Put your unused item for return back in it’s original packaging.-
- - Put your name, address, order number on a piece of paper stating reason and if you want an exchange or refund in with the item you are returning in the parcel.
Cyclisme Sports Ltd
Ashbrooke Park, Lincoln Way
Sherburn In Elmet
Items can take 8-10 days to process plus 1-2 working days for the refund to appear on your account.
For unwanted bikes and indoor bikes there will be a £35 charge to return, turbo trainers and wheels £20.
If the item is being returned as a result of our error (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs.
If the item is being returned as a result of a change of mind, purchased the wrong size, item is not suitable, etc… the original cost of the outbound postage will be refunded by us, however the consumer is liable for all return costs incurred.
All refunds are processed in GBP (£). J’s Cycle Shack will not refund any charges made by your bank for currency conversions or any customs charges incurred throughout the shipping/returns process. J’s Cycle Shack will not refund differences caused by fluctuations in exchange rates. Shipping costs will be refunded as outlined in the paragraph above.
Guidelines For The Best Experience
Each returned item should be in it’s original packaging with the manufacturer’s labels attached. Please do not tape or attach labels directly to the retail packaging.
Retail store purchases should be returned to the original place of purchase. If this is not possible then follow our website returns policy and include proof of purchase.
We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.
A deduction will be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
Once we receive your goods, we will inspect and process them within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don’t receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Service Team through our Contact page or by calling 0333 577 6073
If your purchase isn’t everything you expected it to be and you wish to exchange an item the simplest and quickest thing to do is place a brand new order for your new item and return the old one to us for a full refund.
Goods That Cannot Be Returned
There are some goods you can’t return if you simply change your mind, including:
- CDs, DVDs or software if you’ve broken the seal on the wrapping
- Perishable and other items that deteriorate rapidly such as food
- Custom Built, tailor-made or personalised goods
- Underwear and earrings
- Used goods including footwear which have had cleats fitted
European Online Dispute Resolution (ODR)